Terms & Conditions

About These Terms

These Terms and Conditions (“Terms”) apply to your access to and use of the website evahyllestad.com and related pages and online platforms operated or used by Eva Hyllestad, including the Eva's Echo blog at https://echo.evahyllestad.com/, and external platforms linked from the website, as well as any free resource, download, email-based resource, digital product, programme, membership, subscription, workshop, event, consultation, coaching, mentoring or other service that Eva Hyllestad creates, provides, promotes or makes available (collectively, the “Offerings”).

The Offerings may be provided under or in connection with Eva Hyllestad’s work as owner/creator and founder of The Soaring Alliance and the E.V.A. Method™. These Terms apply whether an Offering is free or paid, unless separate written terms are expressly provided for that Offering. If separate terms conflict with these Terms, the separate terms apply only to the extent of the conflict and only for that Offering.

By using the website, requesting or downloading a free resource, subscribing to communications, purchasing an Offering, or participating in a service, you agree to the applicable Terms. If you do not agree, do not use or purchase the relevant Offering. Additional notices or consent statements may be presented at sign-up or checkout and form part of the relevant agreement.

Owner and Contact Details

Trader and service provider: Eva Hyllestad, acting as an individual / self-employed person (autónoma), not through a separate limited company.

Business address: Calle Río Sil 14, 03724 Teulada, Alicante, Spain.

Email: admin@evahyllestad.com.

Telephone: +34 623 403 324.

Spanish tax identification number (NIF/NIE): Y2201618A.

Website: https://evahyllestad.com/.

Eva Hyllestad is the owner and operator of this website and provides the Offerings in her own name. The Soaring Alliance and E.V.A. Method™ are names associated with her work and are not separate contracting legal entities unless expressly stated otherwise in a specific written agreement.

Eligibility and Acceptable Use

You must be at least 18 years old to purchase, access or participate in paid Offerings or to enter into an agreement with Eva Hyllestad under these Terms. By proceeding, you confirm that you are at least 18 and have the legal capacity to enter into the agreement. Offerings are not directed to children.

You agree to use the website and Offerings lawfully and respectfully. You must not misuse, disrupt, probe, reverse engineer or attempt unauthorised access to any website, platform, account, community, content or system; upload malicious code; impersonate another person; harass other participants; or use the Offerings in a way that infringes another person’s rights.

Free Resources and Email Opt-In

Some resources may be offered at no charge in exchange for an email address or other information. You agree to provide accurate information and to use resources for your own personal or internal business use only, subject to the intellectual-property terms below.

Where you request a free resource, we may send the resource and essential messages related to your request. Marketing emails, newsletters and promotional updates will be sent where you have provided the consent required by applicable law or where another lawful basis applies. A request for a free resource does not, by itself, mean you must consent to unrelated marketing. Where consent is required, it will be requested separately and will not be pre-ticked.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. Unsubscribing from marketing does not necessarily stop essential service, purchase, security or legal notices. We may retain a minimal suppression record to respect your opt-out.

Products, Services and Access

Offerings may include downloadable or streamed digital content, guides, workbooks, recordings, courses, memberships, subscriptions, online communities, workshops, events, consultations, and one-to-one or group coaching, mentoring or educational services. The specific description, price, scope, delivery method, duration, schedule, access period and any special conditions will be stated on the relevant sales page, checkout page, booking page or written agreement.

Unless expressly stated otherwise, access is personal, non-exclusive and non-transferable. You are responsible for having a suitable device, software, internet connection and any third-party account needed to access an Offering. We cannot guarantee uninterrupted access where delivery depends on third-party platforms, internet providers, hosting services or systems outside our reasonable control.

We may make reasonable updates, corrections or improvements to content or delivery. We will not intentionally remove a material part of a paid Offering during a promised access period without a legitimate reason or appropriate remedy where required by law. If access details fail to arrive, check your spam/junk folder and contact us using the website contact details.

For memberships or recurring subscriptions, the sales or checkout page will state the fee, billing frequency, renewal and cancellation terms. You authorise the applicable payment provider to charge the disclosed fees. You are responsible for cancelling before the next billing date if you do not want a future renewal, subject to any mandatory legal rights. Cancellation generally stops future renewals; it does not automatically refund a payment already due or paid, except where required by law or stated in the relevant offer terms.

Coaching, Mentoring, Workshops and Group Participation

Coaching and mentoring are collaborative, educational and personal-development services. They are not medical care, psychotherapy, mental-health treatment, legal advice, tax advice, investment advice or other regulated professional advice. You remain responsible for your own decisions, actions, wellbeing and results. If you need specialist or clinical support, seek an appropriately qualified professional.

No particular outcome, income, business result, personal transformation or level of success is promised or guaranteed. Results depend on many factors, including circumstances, choices, effort, implementation and matters outside our control. Examples, testimonials and case studies are illustrative and are not a guarantee that you will achieve the same result.

For one-to-one and group sessions, you are responsible for attending on time, having the necessary technology and notifying us promptly if you cannot attend. Rescheduling, missed-session, late-arrival, expiry and cancellation arrangements will be stated in the relevant offer or booking terms. If no specific arrangement is stated, a missed session may be treated as delivered, except where applicable law requires otherwise or we agree otherwise in writing.

Group spaces should be treated respectfully and confidentially. You must not record, share, publish or distribute another participant’s contributions, personal information or image without their clear permission. We cannot guarantee that every participant will maintain confidentiality, so please share only what you are comfortable sharing. We may remove a participant who materially disrupts a group, harasses others, breaches confidentiality or creates a safety risk; any resulting refund or remedy will be handled in accordance with the relevant offer terms and applicable law.

Prices, Payments, Taxes and Third-Party Providers

Prices, currencies, payment schedules and any applicable taxes or additional charges will be shown before you place an order. You are responsible for ensuring that payment information is accurate and that you are authorised to use the chosen payment method. Payments may be processed by third-party providers such as Stripe or PayPal under their own terms and privacy notices. Eva Hyllestad does not collect or store full payment-card details or payment-account credentials and does not control those providers’ systems or policies. The price, applicable taxes and any additional charges will be disclosed before you place an order.

If a payment is declined, reversed or remains unpaid, access to a paid Offering may be delayed, suspended or withdrawn after reasonable notice where appropriate and lawful. We may correct obvious pricing or listing errors before accepting an order; if payment has already been taken for an order we cannot honour, we will provide the refund or other remedy required by law.

Refunds, Cancellations and Statutory Rights

Unless a refund, money-back guarantee or different cancellation arrangement is expressly stated in writing for a specific Offering, payments are non-refundable and no discretionary refund is offered for change of mind, non-use, partial use, missed sessions, failure to complete content, or a decision that an Offering is not suitable for you. Any specific refund promise applies only according to its stated conditions and time limits.

This policy does not exclude or limit any mandatory consumer rights. If you are a consumer and the law gives you a right to withdraw, cancel, receive a refund, repair, replacement, price reduction or other remedy, those rights continue to apply.

For many online consumer contracts in the EU, a 14-day withdrawal period may apply. There are legal exceptions and special rules for digital content and services. Where permitted and relevant, immediate supply of digital content may require your prior express consent and acknowledgement that you lose the withdrawal right once supply begins. A service started during the withdrawal period may require your express request and may have specific consequences if you later withdraw. Any required consent, acknowledgement or withdrawal information will be presented at checkout or in the relevant contract; these Terms alone do not replace those required steps.

To request a cancellation, exercise a statutory withdrawal right or raise a refund issue, contact us using the contact details on the website and identify the purchase or service. We may ask for reasonable information to locate the transaction. This does not affect any deadline or right that applies by law.

Intellectual Property and Permitted Use

Unless otherwise stated, the website and Offerings, including text, exercises, videos, audio, designs, graphics, documents, frameworks, worksheets, branding, logos and other materials, are owned by or licensed to Eva Hyllestad and are protected by intellectual-property laws. The names “The Soaring Alliance” and “E.V.A. Method™”, and associated brand assets, may be protected by applicable rights.

When you receive an Offering, you receive a limited, revocable, non-exclusive, non-transferable licence to use it for your own personal use or, where the offer expressly permits it, your internal business use. You must not copy, reproduce, resell, sublicense, publish, distribute, publicly perform, translate, adapt, create derivative products from, share login credentials for, or commercially exploit materials without prior written permission, except to the extent permitted by mandatory law.

You may not present our materials, methods or work as your own, remove copyright or attribution notices, or use our branding in a way that implies endorsement or affiliation without permission. All rights not expressly granted are reserved. If you believe content on the website infringes your rights, contact us with sufficient details to identify the material and the right concerned.

Your Contributions and Testimonials

You retain rights in original material you submit, subject to any rights you grant expressly. By submitting feedback, questions or suggestions, you permit us to use them to respond and improve the Offerings. We will not publicly identify you through a testimonial, photograph, recording or personal story for promotional purposes without an appropriate permission or other lawful basis.

You are responsible for ensuring that anything you submit does not infringe another person’s rights, contain unlawful material or disclose confidential information you are not entitled to share.

Privacy, GDPR and Cookies

Personal data will be processed in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR) and applicable Spanish data-protection legislation. The website’s Privacy Policy should explain, in detail, who controls the data, purposes and legal bases for processing, recipients and service providers, international transfers, retention periods, data subject rights, how to withdraw consent, and how to complain to the competent supervisory authority.

Depending on how you interact with us, personal data may include contact and account details, purchase and transaction information, communications, booking and participation details, and technical data. We use data only for specified, legitimate purposes, such as delivering requested resources and services, managing purchases, providing customer support, complying with legal obligations, protecting our systems, and sending marketing where legally permitted.

Where processing is based on consent, you may withdraw consent at any time; withdrawal does not make earlier processing unlawful. Subject to applicable law, you may have rights to access, rectify, erase, restrict or object to processing, data portability, and to lodge a complaint with the relevant data protection authority. You may exercise applicable rights using the contact details published on the website. We may need to verify your identity before responding.

Non-essential cookies or similar technologies will be used only in accordance with applicable law and the website’s cookie controls. Please consult the separate Privacy Policy and Cookie Policy for full details. These Terms are not a substitute for those notices or for obtaining consent where required.

Disclaimers and No Guarantee of Results

The website and Offerings are provided for general educational and informational purposes. To the maximum extent permitted by law, they are provided without a promise that they will meet every user’s needs, be available at all times, or produce a particular result. We take reasonable care in creating and delivering content, but we do not warrant that all information will always be complete, current, error-free or suitable for every individual situation.

You are responsible for evaluating information and deciding whether and how to use it. Any examples of income, business growth, manifestation, mindset, productivity or personal-development outcomes are not promises or guarantees. Nothing in these Terms excludes a warranty or statutory protection that cannot lawfully be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, Eva Hyllestad will not be liable for indirect, incidental, special, exemplary or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill, data or use, arising from or connected with the website or an Offering, where such loss is not reasonably foreseeable or is otherwise lawfully excludable.

To the maximum extent permitted by law, we are not responsible for losses caused by your actions or inactions, inaccurate information supplied by you, your failure to protect account credentials, your equipment or internet connection, third-party platforms or services, or events outside our reasonable control. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law.

Where liability can lawfully be limited, and subject always to mandatory consumer rights, our total aggregate liability arising from a paid Offering will not exceed the amount you paid for that specific Offering in the 12 months before the event giving rise to the claim. This limit does not apply where prohibited by law and should be reviewed for enforceability under the law applicable to the transaction.

Indemnity

To the extent permitted by law, you are responsible for losses, claims and reasonable costs directly caused by your unlawful use of the website or Offerings, your material breach of these Terms, or your infringement of another person’s rights. Nothing in this section requires a consumer to indemnify us for matters for which such an obligation would be unlawful or unfair under applicable law.

Third-Party Websites and Platforms

The website may link to external services and platforms, including Calendly for appointment scheduling, Zoom for conversations or meetings, Spotify for podcast content, YouTube for video content, and social media platforms. We may also use third-party providers to host websites, deliver email communications, process payments or provide digital services. Unless a third-party feature is embedded, clicking a link takes you away from our website. These providers operate under their own terms and privacy practices. A link does not imply endorsement, and we are not responsible for third-party content, availability, security or practices to the extent outside our reasonable control.

Suspension, Changes and Termination

We may update the website, revise an Offering, or suspend access where reasonably necessary for maintenance, security, legal compliance, platform changes, non-payment or a material breach of these Terms. Where a change materially affects a paid Offering during a promised access period, we will take reasonable steps to notify affected customers and provide any remedy required by law.

You may stop using free Offerings at any time and may cancel a subscription in accordance with its specific cancellation terms. Termination does not remove rights or obligations that arose before termination, including payment obligations, intellectual-property restrictions, confidentiality duties or provisions that by their nature should continue.

Changes to These Terms

We may update these Terms from time to time. The latest version and its update date will be published on the website. Changes apply from publication unless a later date is stated. For material changes affecting an existing paid service or where the law requires it, we will provide notice or obtain agreement as appropriate. Continued use after an update constitutes acceptance only to the extent permitted by applicable law; changes will not retrospectively remove accrued rights.

Complaints, Governing Law and Disputes

If you have a concern, please contact us first using the contact details on the website so we can try to resolve it constructively. Nothing in these Terms prevents you from contacting a consumer-protection body, data-protection authority or other competent organisation.

These Terms are governed by the laws applicable to the transaction and the parties. Where legally permitted, Spanish law will apply. If you are a consumer, any mandatory protections and rules on jurisdiction available under the law of your habitual residence remain unaffected. Nothing in this section deprives a consumer of a right to bring proceedings before a court that has jurisdiction under mandatory law.

General Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A failure or delay in enforcing a provision is not a waiver of that provision. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations where lawful and where this does not unfairly affect your rights. These Terms, together with the applicable sales page, checkout disclosures, privacy notices and any specific written agreement, form the agreement relating to the relevant Offering.